Frequently asked questions
Detailed answers about our compounds, testing process, ordering, and how documentation works.
18 questionsProduct Quality & Testing
What purity standard do your compounds meet?
Every compound is tested against a 99%+ HPLC purity standard before it's approved for listing. The result for that specific batch is published in its Certificate of Analysis.
Who performs the analytical testing?
An independent third-party laboratory runs the HPLC purity analysis and identity confirmation, separate from manufacturing, so there's no conflict of interest in the result.
What documentation is published for each product?
Each product page links to a Certificate of Analysis for its batch, covering purity, identity confirmation, appearance, and the test date.
How do you maintain consistency between batches?
Every batch follows the same synthesis and testing protocol, so purity and identity results stay consistent from lot to lot.
Ordering & Payment
How do I pay for an order?
Orders are paid by e-Transfer. After checkout, you'll receive instructions by email to complete payment on your order.
How quickly are orders processed?
Orders are processed as soon as payment is confirmed, with tracking information sent by email once your order ships.
What shipping methods are available?
Orders ship within Canada using standard tracked shipping. Specific carrier options are shown at checkout.
What is your return and cancellation policy?
Contact support before your order ships if you need to make a change. Once dispatched, contact us directly to discuss options for your specific order.
Storage & Handling
How should lyophilized peptides be stored?
Store lyophilized vials in a freezer until use. Once reconstituted, keep refrigerated and follow standard handling practices for peptide solutions.
What shelf life can I expect?
Shelf life depends on the specific compound and storage conditions. Batch-specific guidance is included with each product's documentation.
Do you provide handling or preparation guidance?
General handling notes are included on each product page. For specific protocol questions, our support team can point you to relevant documentation.
Regulatory & Compliance
What are your products intended for?
All products are sold strictly for laboratory and research use. They are not intended for human or veterinary consumption, and are not intended to diagnose, treat, cure, or prevent any disease.
Are your products approved for human use?
No. Apex Peptides products are research-use only and have not been evaluated for human or veterinary use.
What is Apex Peptides' legal classification?
Apex Peptides sells research chemicals intended solely for laboratory and in-vitro research use, not as drugs, foods, or supplements.
Who can purchase from Apex Peptides?
By purchasing, the buyer confirms they are a qualified researcher and assumes full responsibility for legal, safe handling and use of the product.
Support & Contact
How do I reach your support team?
Email support@apexpeptides.is or use the contact form — our team typically responds within 24 hours.
Do you offer custom synthesis or analytical services?
Reach out through the contact page with details of what you're looking for, and our team will follow up directly.
Do you provide dosing guidance or administration supplies?
As a research-use supplier, we don't provide dosing or administration guidance. Product documentation covers compound identity and purity only.
Still have questions? We're here to help.
Our team typically responds within 24 hours on business days.